SUPPORT

Firmware

S Series

MYFON S5

  • *We strongly advice users to understand the method of Flashing before continuing.
  • *DOWNLOAD the required software for your existing model.

MYFON S3

  • *We strongly advice users to understand the method of Flashing before continuing.
  • *DOWNLOAD the required software for your existing model.

MYFON S2

  • *We strongly advice users to understand the method of Flashing before continuing.
  • *DOWNLOAD the required software for your existing model.

MYFON S1

  • *We strongly advice users to understand the method of Flashing before continuing.
  • *DOWNLOAD the required software for your existing model.
Mypad Series

MYPAD 10

  • *We strongly advice users to understand the method of Flashing before continuing.
  • *DOWNLOAD the required software for your existing model.

MYPAD 8

  • *We strongly advice users to understand the method of Flashing before continuing.
  • *DOWNLOAD the required software for your existing model.

MYPAD 7s

  • *We strongly advice users to understand the method of Flashing before continuing.
  • *DOWNLOAD the required software for your existing model.

MYPAD 7

  • *We strongly advice users to understand the method of Flashing before continuing.
  • *DOWNLOAD the required software for your existing model.
F Series

F6

  • *We strongly advice users to understand the method of Flashing before continuing.
  • *DOWNLOAD the required software for your existing model.

F3

  • *We strongly advice users to understand the method of Flashing before continuing.
  • *DOWNLOAD the required software for your existing model.
K Series

K28

  • *We strongly advice users to understand the method of Flashing before continuing.
  • *DOWNLOAD the required software for your existing model.

K18

  • *We strongly advice users to understand the method of Flashing before continuing.
  • *DOWNLOAD the required software for your existing model.

K11

  • *We strongly advice users to understand the method of Flashing before continuing.
  • *DOWNLOAD the required software for your existing model.

K2

  • *We strongly advice users to understand the method of Flashing before continuing.
  • *DOWNLOAD the required software for your existing model.

K1

  • *We strongly advice users to understand the method of Flashing before continuing.
  • *DOWNLOAD the required software for your existing model.
MY-WATCH

MY-WATCH X1

  • *We strongly advice users to understand the method of Flashing before continuing.
  • *DOWNLOAD the required software for your existing model.

Frequently asked questions

My phone won’t turn on, what should I do?
  1. Your phone might be low on battery, please recharge the phone and try turning it on again.
  2. Remove and re-insert the battery from your phone and try again.
  3. If you have access to another battery of the same type, try changing it to determine if the issue is on the phone or battery.
  4. Check that if you are using an original battery and charger compatible with your phone model.
  5. Make sure your device is running the latest software, please update it if not.
How do I update my phone to the latest software from MYFON?
  1. You can update your phone through : Settings > About Phone > Wireless Update.
  2. You could manually download our firmware and flash it using a personal computer through here.
My phone stops working altogether, where do I submit for warranty?
  1. You can contact us through MYFON Facebook for further assistance or call our service hotline at 1800-18-6600 (9AM – 6PM, Monday to Friday only).
  2. Please bring your warranty card to claim for warranty.
What does the warranty cover and for how long?
  1. Every device comes with a 1 year warranty upon the date of purchase.
  2. Accessories purchased are covered by warranty for only 3 months upon the date of purchase by the first consumer.
What does the warranty cover and for how long?
  1. Every device comes with a 1 year warranty upon the date of purchase.
  2. Clear the apps running in the background by holding down the Home button for 2 seconds.
  3. Turn off WiFi, GPS, Bluetooth etc. if you’re no longer using them.
  4. Try and not use the phone during charging unless necessary.
What should I do if my phone is stuck on MYFON logo during boot?
  1. This is most likely due to faulty phone firmware (Linux Kernel); you can do a hard reset by holding down the Power Button and Volume Down Button for around 10 seconds.
  2. Make sure your device is running the latest software, please update it if not.
How can I prolong my battery life on smartphone
  1. The brightness of the screen may affect the standby time of battery power. In the display setting, you can adjust the brightness to “auto” mode in order to reduce consumption.
  2. Leaving applications running in the background increase the consumption of battery power, close the application that you’re no longer using.
  3. Try and not to leave video or music playing in the background if necessary.
  4. If the battery drains fast even though there is no feature running, the battery may be wearing out and you need to seek a replacement for it.
What should I do if I can’t charge my phone?
  1. Please replace the charger, USB data cable or battery
  2. Reactivate or refresh the firmware.
Accordion PanWhy does my phone can’t detect my SIM card?el Title
  1. The device might be set to Airplane mode or there is poor contact between the SIM card and phone, please turn off Airplane mode and re-insert the SIM card and try again.
  2. Your SIM card may be faulty, please request a replacement from your service provider.
  3. The SIM card deck may be damaged due to bad handling, please bring the phone to our service centre.
Why can’t my phone use 4G LTE Connectivity, even though it supports 4G LTE?
  1. You may have set your phone to use only 3G connection, try changing it to 4G at; Settings>Mobile Networks>Preferred Network Type.
  2. Your SIM might not support 4G services, please request a new replacement SIM card from your service provider.
  3. You might be out of coverage area of your 4G services, please contact your carrier for more info.
Is my phone still covered by warranty after I rooted it?
  1. We will considered the warranty void if our technical team found out the device had been rooted and any replacement or repairing of parts will be billed upon our users.
  2. We strongly against rooting of our devices unless the users know what they are doing and is familiar with Android Operating System.

After-Sale Service

MYFON Exchanging Policies

The exchanging policy of MYFON smartphone is: Purchaser may exchange in 7 days after purchasing if the defective MYFON smartphone is not caused by human factors.

Materials needed to show for exchanging MYFON product

Users need to bring along their purchased warranty card, invoice or receipt issued by MYFON and the MYFON phone together.

E-Purchase Policy

Order Acceptance and Pricing

Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order.

Service Centre

KUALA LUMPUR & SELANGOR

MYFON Malaysia
Address : No. 14, Taman Sri Muda, Jalan Sepadu 25/123A, 40400, Shah Alam, Selangor.
Contact : 1800-18-6600 / 010-666 0169

JOHOR BAHRU

LEAGOO (M) Sdn Bhd
Address : 41, Jalan Molek, 1/5A Taman Molek, 81100 Johor, Johor Bahru.
Contact : 07 – 364 8100

PAHANG (KUANTAN)

Oximate S/B
Address : No 1794, Jalan Haji Ahmad, 25300, Kuantan, Pahang.
Contact : 013 – 9694888

PAHANG (TEMERLOH)

Oximate S/B (Collection Point)
Address : No 3, Tingkat 1, Jalan Pak Sako 1, 28000, Termeloh, Pahang.
Contact : 016 – 9217588

PERAK

We Repair Smartphone
Address : B-G-3, Soho Ipoh, Jalan Sultan Iskandar Shah, 30000 Ipoh, Perak.
Contact : 010 – 5212345

TERENGGANU

I Advance Distribution Sdn Bhd
Address: No 199-B, Ground Floor, Jalan Sultan Zainal Abidin, Kuala Terengganu, Terengganu.
Contact: 1700817186

KELANTAN

KELANTAN 3s CENTER
Address: PT 474 (Tingkat Bawah), Rumah Kedai Lembah Sireh, 15050 Kota Bharu, Kelantan.
Contact: 09-7405341

SABAH

Mobile City Point S/B (Collection Point)
Address : Centre Point Sabah Lot D55, 3rd Floor,88000 Kota Kinabalu Sabah.
Contact : 08-8252133